FAQs
We’ve answered some of the most frequently asked questions about gina here. please feel free to contact us if you have any further questions.
Do you offer Bespoke uniforms?
How often do uniforms have to be replaced?
What is your returns policy?
We offer a 30-day return policy on all garments, provided they are unworn, unwashed, and still have the original swing tags attached. Items must be returned in their original condition to be eligible for a refund or exchange.
Do you offer branding on garments?
We offer custom branding, i.e. embroidery, available at an additional cost. Bespoke designs/styles can be done, depending on size/value of order.
Do you offer delivery?
Yes, we offer free delivery within the borders of South Africa. Delivery times may vary depending on your location and order size.
Do you offer fittings?
Yes, we offer free fittings for significant orders over a certain monetary value.
Do service customers nationwide?
We have branches in JHB and CT but are able to assist with uniforms nationwide.
What ranges do we offer?
Corporate/Hospitality/Healthcare.
What industries do we specialize in?
We supply many different industries from banking to casino to hospitals to hospitality to airlines to premium security and cleaning. Any industry wanting to elevate their brand through premium branded uniforms.
What are uniform ordering lead times?
8-10 weeks. We have a production cut off day on the 20th of each month for delivery 8 – 10 weeks later to allow for manufacturing and delivery.
Where do I start, and what information do you need from me to begin the process?
To place an order with us, you’ll need to complete a customer information form and sign our standard terms and conditions. Once we have this information and you’re set up in our system, we’ll provide you with a detailed quotation to proceed with your order. Please email sales@gina.co.za for further assistance.
How do I get a swatch book or sample fabrics to see the colours and materials in person?
You can contact Head office on 0114933338 and request to speak to our new business team, you can also email sales@gina.co.za
Do you offer mix-and-match options so staff can have variety while still looking consistent?
Yes, please refer to our catalogue/product book and lookbook for the variety of styles/colours/combinations available.
What size range do you offer, and do you cater for different body shapes and fits?
Our size range is from 28 – 50 and we do offer styles to suit all body shapes and sizes.
Do you have an online shop?
Unfortunately we do not have an online shop, due to the customised nature of our offering and the fact that we typically supply bulk ordering.
